While working on an external project your customer asks you to perform some additional tasks that are not included in the formal contract．You should （）.

A:honor the customer's request as sign of cooperation to ensure future business B:refuse the request and report the customer to your sponsor C:acknowledge the request and advise the customer to submit a formal change request D:convene a meeting of the project team and rewrite the scope statement

Text 1
In sixteenth-century Italy and eighteenth-century France, waning prosperity and increasing social unrest led the ruling families to try to preserve their superiority by withdrawing from the lower and middle classes behind barriers of etiquette. In a prosperous community, on the other hand, polite society soon absorbs the newly rich, and in England there has never been any shortage of books on etiquette for teaching them the manners appropriate to their new way of life.
Every code of etiquette has contained three elements= basic moral duties; practical rules which promote efficiency; and artificial, optional graces such as formal compliments to, say, women on their beauty or superiors on their generosity and importance.
In the first category are consideration for weak and respect for age. Among the ancient Egyptians the young always stood in the presence of older people. Among the Mponguwe of Tanzania, the young men bow as they pass the huts of the elders. In England, until about a century ago, young children did not sit in their parents’ presence without asking permission.
Practical rules are helpful in such ordinary occurrences of social life as making proper introductions at parties of other functions so that people can be brought to know each other. Before the invention of the fork, etiquette directed that the fingers should be kept as clean as possible, before the handkerchief came into common use, etiquette suggested that after spitting, a person should rub the spit inconspicuously underfoot.
Extremely refined behavior, however, cultivated as an art of gracious living, has been characteristic only of societies with wealth and leisure, which admitted women as the social equals of men. After the fall of Rome, the first European society to regulate behavior in private lift in accordance with a complicated code of etiquette was twelfth-century Provence, in France.
Provence had become wealthy. The loads had returned to their castles from the crusades, and there the ideals of chivalry grew up, which emphasized the virtue and gentleness of women and demanded that a knight should profess a pure and dedicated love to a lady who would be his valiant deeds, though he would never come physically close to her. This was the introduction of the concept of romantic love, which was to influence literature for many hundreds of years and which still lives on in a debased form in simple popular songs and cheap novels today.

Every code of etiquette has contained three elements.（）

A:practical rules, optional moral duties and formal compliments. B:rules, regulations and requirements. C:optional moral duties, optional practical rules and artificial graces. D:formal compliments, basic moral duties and practical rule.

Standard English is the variety of English which is usually used in print and which is normally taught in schools and to non-native speakers learning the language. It is also the variety which is normally (1) by educated people and used in news broadcasts and other (2) situations. The difference between standard and nonstandard, it should be noted, has (3) in principle to do with differences between formal and colloquial (4) ; standard English has colloquial as well as formal variants.
(5) , the standard variety of English is based on the London (6) of English that developed after the Norman Conquest resulted in the removal of the Court from Winchester to London. This dialect became the one (7) by the educated, and it was developed and promoted (8) a model, or norm, for wider and wider segments of society. It was also the (9) that was carried overseas, but not one unaffected by such export. Today, (10) English is arranged to the extent that tile grammar and vocabulary of English are (11) the same everywhere in the world where English is used; (12) among local standards is really quite minor, (13) the Singapore, South Africa, and Irish varieties are really very (14) different from one another so far as grammar and vocabulary are (15) .Indeed, Standard English is so powerful that it exerts a tremendous (16) on all local varieties, to the extent that many of long-established dialects of England have (17) much of their vigor and there is considerable pressure on them to be (18) . This latter situation is not unique (19) English: it is also true in other countries where processes of standardization are (20) .But it sometimes creates problems for speakers who try to strike some kind of compromise between local norms and national, even supranational ones.

Read the following text. Choose the best word (s) for each numbered blank and mark A. B, C or D on ANSWER SHEET 1.10（）

A:formal B:colloquial C:non-standard D:standard

Mathematical ability and musical ability may not seem on the surface to be connected, but people who have researched the subject—and studied the brain—say that they are. Research for my book Late—Talking Children drove home the point to me. Three quarters of the bright but speech-delayed children in the group I studied had a close relative who was an engineer, mathematician or scientist—and four—fifths had a close relative who played a musical instrument. The children themselves usually took readily to math and other analytical subjects—and to music.
Black, white and Asian children in this group showed the same patterns. However, looking at the larger world around us, it is clear that blacks have been greatly overrepresented in the development of American popular music and greatly underrepresented in such fields as mathematics, science and engineering.
If the abilities required in analytical fields and in music are so closely related, how can there be this great discrepancy One reason is that the development of mathematical and other such abilities requires years of formal schooling, while certain musical talents can be developed with little or no formal training, as has happened with a number of well-known black musicians.
It is precisely in those kinds of music where one can acquire great skill without formal training that blacks have excelled—popular music rather than classical music, piano rather than violin, blues rather than opera. This is readily understandable, given that most blacks, for most of American history, have not had either the money or the leisure for long years of formal study in music.
Blacks have not merely held their own in American popular music. They have played a disproportionately large role in the development of jazz, both traditional and modem. A long string of names comes to mind—Duke Ellington, Scott Joplin, W. C. Handy, Louis Armstrong, Charlie Parker…and so on.
None of this presupposes any special innate ability of blacks in music. On the contrary, it is perfectly consistent with blacks having no more such inborn ability than anyone else, but being limited to being able to express such ability in narrower channels than others who have had the money, the time and the formal education to spread out over a wider range of music, as well as into mathematics, science and engineering.
What can be inferred about opera

A:It needs innate ability. B:It requires formal training. C:It is more difficult to learn than blues. D:It is often enjoyed by those with strong analytical ability.

Much social talk, (36) from casual conversation to formal (37) speech has an aim other than to convey information or to achieve agreement on disputed issues. Individuals talk and listen to one (38) , in part simply to enhance sociability--to (39) their enjoyment in being together. Sometimes this is called speech to entertain, but this traditional label has (40) been very satisfactory. Social talk serves a more important function (41) merely to pass time (42) .
A great deal of the (43) and the listening that occurs (44) casual circumstances may seem to be (45) , in the sense that the discourse is relaxed, relatively formless, and expressive of strong and intimate feelings. (46) , such speaking and listening are highly valued. Normal individuals dread being deprived (47) companionship. If required to be (48) for a time, they may mm on the (49) or television, not to learn something, (50) not even to be entertained, (51) to feel the sociability of hearing human speech. The (52) purpose of much speech (including most (53) and many public speeches) is to knit together (54) closely and more pleasantly the ties of (55) .

52（）

A:formal B:serious C:purposeful D:aimless

Much social talk, (36) from casual conversation to formal (37) speech has an aim other than to convey information or to achieve agreement on disputed issues. Individuals talk and listen to one (38) , in part simply to enhance sociability--to (39) their enjoyment in being together. Sometimes this is called speech to entertain, but this traditional label has (40) been very satisfactory. Social talk serves a more important function (41) merely to pass time (42) .
A great deal of the (43) and the listening that occurs (44) casual circumstances may seem to be (45) , in the sense that the discourse is relaxed, relatively formless, and expressive of strong and intimate feelings. (46) , such speaking and listening are highly valued. Normal individuals dread being deprived (47) companionship. If required to be (48) for a time, they may mm on the (49) or television, not to learn something, (50) not even to be entertained, (51) to feel the sociability of hearing human speech. The (52) purpose of much speech (including most (53) and many public speeches) is to knit together (54) closely and more pleasantly the ties of (55) .

47（）

A:formal B:serious C:purposeful D:aimless

A great difference between American social customs and those of other countries is the way in which names are used. Americans have little concern for "rank", especially socially. Most Americans do not want to be treated in any especially respectful way because of their age or social rank ; it makes them feel uncomfortable. Many Americans even find the terms "Mr. ", "Mrs. " or "Miss" too formal. People of all ages may prefer to be called by their first names. "Don’t call me Mrs. Smith. Just call me Sally. " Using only first names usually indicates friendliness and acceptance. However, if you do not feel comfortable using only first names, it is quite acceptable to be more formal. Just smile and say that after a while you will use first names but you are accustomed to being more when you first meet someone.
Very often, introductions are made using both first and last names: "Mary Smith, this is John Jones. " In this situation you are free to decide whether to call the lady "Mary" or "Miss Smith". Sometimes both of you will begin a conversation using last names, and after a while one or both of you may begin using first names instead. You have a choice : if you don’t want to use first names so quickly, no one will think it impolite if you continue according to your own custom.
If an American lady say "Don’t call me Mrs. Smith, just call me Sally. " that shows______.

A:she is not a married woman B:she prefers to be called "Sally" C:she is not Mrs. Smith D:she likes to be more formal