Questions 102-104 refer to the following letter.
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
Now Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The_(1)_________delivery time was five business days, so I expected to receive the items no later than February 11.
When this day came and my order had not arrived, I was upset.
I waited another week to__(2)___________any unexpected postal delays, and then, on February 18, I emailed the Northland Customer ServiceDepartment about the problem. They responded
immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to_(3)___________my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore

A:summon B:share C:remind D:express

Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The (47) delivery time was five business days, so I expected to receive the items no later than February 11. When this day came and my order had not arrived, I was upset.
I waited another week to (48) any unexpected ’postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem. They responded immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to (49) my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore

A:summon B:share C:remind D:express

Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The (47) delivery time was five business days, so I expected to receive the items no later than February 11. When this day came and my order had not arrived, I was upset.
I waited another week to (48) any unexpected ’postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem. They responded immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to (49) my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore

A:summon B:share C:remind D:express

Questions 102-104 refer to the following letter.
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
Now Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The_(1)_________delivery time was five business days, so I expected to receive the items no later than February 11.
When this day came and my order had not arrived, I was upset.
I waited another week to__(2)___________any unexpected postal delays, and then, on February 18, I emailed the Northland Customer ServiceDepartment about the problem. They responded
immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to_(3)___________my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore

A:summon B:share C:remind D:express

Section Ⅰ Use of English Directions: Read the following text. Choose the best word(s) for each numbered blank and mark A, B, C or D on ANSWER ISHEET 1. The human nose is an underrated tool. Humans are often thought to be insensitive smellers compared with animals, (1) this is largely because, (2) animals, we stand upright. This means that our noses are (3) to perceiving those smells which float through the air, (4) the majority of smells which stick to surfaces. In fact, (5) , we are extremely sensitive to smells, (6) we do not generally realize it. Our noses are capable of (7) human smells even when these are. (8) to far below one part in one million. Strangely, some people find that they can smell one type of flower but not another, (9) others are sensitive to the smells of both flowers. This may be because some people do not have the genes necessary to generate. (10) smell receptors in the nose. These receptors are the cells which sense smells and send (11) to the brain. However, it has been found that even people insensitive to a certain smell (12) can suddenly become sensitive to it when (13) to it often enough. The explanation for insensitivity to smell seems to be that brain finds it (14) to keep all smell receptors working all the time but can (15) new receptors if necessary. This may (16) explain why we are not usually sensitive to our own smells--we simply do not need to be. We are not (17) of the usual smell of our own house, but we (18) new smells when we visit someone else’s. The brain finds it best to keep smell receptors (19) for unfamiliar and emergency signals (20) the smell of smoke, which might indicate the danger of fire.

A:introduce B:summon C:trigger D:create

The graduate students will convene in the Student Union（　）.

A:converse B:meet C:summon D:raze