—The dinner was delicious!
—I agree. I am so full.
—That's too bad. But some dessert ______.
A:has ordered B:will be ordered C:has been ordered D:was going to be ordered
From: Paul Rooney ＜rooneyhoy@speedmail.com＞
To: Green Mountain Stationery, Inc ＜pgmountain@qmail.com＞
I have been purchasing various products through your catalog for many years. For the most part, I’ve been quite satisfied. However, I recently ordered a case of 1,000 envelopes for my business and am extremely disappointed.
First of all, the envelopes I received differ from the description in your catalog. They are supposed to be nine inches long, but the envelopes I received are six inches long. Second, the adhesive on the envelops is defective. I attempted to use a dozen of them. and none of them remained properly sealed.
At the very least, I would like a refund for the full cost of these envelopes, along with the shipping charge. The total amount I paid was $34.68. Furthermore, the inspection sticker on the carton states that the product was inspected at your Burlington warehouse. I would like to know how this mistake occurred and request your assurance that this sort of thing will not happen again in the future. Otherwise, I am afraid that I will have to take my business elsewhere.
From: Sharon Park ＜pgreeenmountain@qmail.com＞
To: Paul Rooney＜rooneyhoy@speedmail.com＞
Dear Mr.Rooney,
My name is Sharon Park, and I am the director of quality control at Green Mountain Stationery. Inc. I was recently made aware of your complaint by one of our customer service representatives.
I would like to start by apologizing for any inconvenience you may have experience. Our accounting department will issue you a full refund of $34.68 for the defective envelopes. We would also like to offer you a $50 gift certificate that can be used with the purchase of any product in our catalog.
I must acknowledge that there have been some problems with inspections in our Burlington warehouse. To deal with this issue, the company has decided that the entire inspecting staff will take part in an intensive re-training program. We will review our procedures to identify anything that needs to be improved.
I have forwarded your message to our entire management team, to ensure that this issue will not be overlooked. I am sorry that we have disappointed you, and I sincerely hope you continue to purchase our products. I’m sure this was a one-time incident that will not happen again. Please don’t hesitate to contact me directly in the future if you have any questions or concerns.
Sincerely,
Sharon Park
What else does Ms. Park offer to Mr. Rooney ？（）
A:Replacement of the product he ordered B:Voucher for the purchase of any product C:Free shipping on his next order D:A tour of the Burlington warehouse
My son, Johnny, opened a new restaurant, and on the opening day I helped out in the kitchen. By mid-morning, I noticed that the cakes we had ordered hadn’t come. Johnny and I decided not to tell it to anyone else, hoping that the cakes would arrive soon.
They still hadn’t come when, just before noon, a man eating in our restaurant wanted a cake. I suggested that I run to the bakery next door to get some, and Johnny readily agreed. Going out of our back door, I knocked on the back door of the bakery and bought a few from the baker’s helper. That cake was the only one we sold all day.
After closing, Johnny and I sat discussing things with my daughter, who had been out from serving. "An interesting thing happened just before noon," she said. "The owner of the bakery next door came in and ordered a cake of ours. She wanted to compare it with hers./
The word "They" at the beginning of the second paragraph refers to ______.
A:the baker and her helper B:the customers expected C:the son and the daughter D:the cakes ordered
阅读下列短文，然后根据短文的内容从每小题的四个选项中选出最佳的一项，并把它前面的大写字母填入左边的括号里。
A
My son, Johnny, opened a new
restaurant, and on the opening day I helped out in the kitchen. By mid-morning,
I noticed that the cakes we had ordered hadn’t come. Johnny and I decided not to
tell it to anyone else, hoping that the cakes would arrive soon.
They still hadn’t come when, just before noon, a man eating in our
restaurant wanted a cake. I suggested that I run to the bakery next door to get
some, and Johnny readily agreed. Going out of our back door, I knocked on the
back door of the bakery and bought a few from the baker’s helper. That cake was
the only one we sold all day.
After closing, Johnny and I sat
discussing things with my daughter, who had been out from serving. "An
interesting thing happened just before noon," she said. "The owner of the bakery
next door came in and ordered a cake of ours. She wanted to compare it with
hers." |
The word "They" at the beginning of the second paragraph refers to ______.
A:the baker and her helper B:the customers expected C:the son and the daughter D:the cakes ordered
Customer:______Waiter: I'm sorry. Didn't you order fried shrimp(虾子) Customer: I ordered fried chicken.Waiter: Oh, all I heard was fried shrimp. Let me have kitchen redo this for you.
A:Sorry, this isn' t my dish. B:Excuse me, this isn' t what I paid for. C:Sorry, this isn' t my order. D:Excuse me, this isn' t what I ordered.
—The dinner was delicious!
—I agree. I am so full.
—That's too bad. But some dessert ______.
A:has ordered B:will be ordered C:has been ordered D:was going to be ordered
单选题
