单选题
单选题
行包房 baggage office
行包地道 undergroud baggage passage-way
Americans are now flying the crowded, cranky skies. Flight delays in January were the worst for that month since 1999. Weather is always the primary cause of delays. Add to that the US Airways Christmas baggage meltdown and Comair’s computer failure, the combination of which left hundreds of thousands of fliers stranded at airports.
But airline employees see a deeper reason for both the increase in delays and passenger complaints: a demoralized and frustrated workforce that’s being asked to do more even as it’s getting paid lass.
The airlines and unions are quick to praise their workers for rising to the challenge during these very difficult times, as well as for carrying the brunt of the cost cutting. But unease is growing within the ranks. And passengers have noticed. For instance, some of the so-called older carriers now require gate agents to clean the planes as well as check people in. So some passengers have found themselves without a customer-service agent to talk to until just before the plane leaves. Pilots find themselves stuck at the gate because their Crew of flight attendants has already worked as long as the FAA would allow them to. "They’ve cut employees to such a degree that they don’t have enough employees to do the job and serve the customers properly," says one pilot.
The major airlines contend that’s not the case at all. Jeff Green, a spokesman for United Airlines, says the major carriers have shrunk significantly since 9/11. While there are far fewer employees, the airline also has far fewer flights. He also notes that United has had its best on-time performance in the past two years and that internal gauges of customer satisfaction are up. "What our employees are going through is not having an effect on our customer service," says Mr. Green. Employees on the front line tell a different story. "They’re just closing the doors and releasing the brake so they can report an on- time departure, when in reality they may still be loading cargo for 30 minutes."
Aviation experts contend that if that’s the case, the major airlines may find even more challenges ahead. As their fare structures and prices come closer to those of the successful low-cost carriers, customer service will become even more crucial in determining which airlines succeed. "The way you’re treated on the plane speaks a lot as to whether you’ll fly that airline again," says Helane Becker, an airline analyst. "It’s not the be-all and end-all. It’s not going to put an airline out of business. But it’s not going to help it a lot either if they’re already in trouble./
Airline delays may result in
A:Christmas baggage meltdown. B:the sharp reduction of flights. C:airline companies’ bankruptcy. D:the interruption of passenger flow.
Text 1
Americans are now flying the crowded, cranky skies. Flight delays in January were the worst for that month since 1999. Weather is always the primary cause of delays. Add to that the US Airways Christmas baggage meltdown and Comair’s computer failure, the combination of which left hundreds of thousands of fliers stranded at airports.
But airline employees see a deeper reason for both the increase in delays and passenger complaints: a demoralized and frustrated workforce that’s being asked to do more even as it’s getting paid less.
The airlines and unions are quick to praise their workers for rising to the challenge during these very difficult times, as well as for carrying the brunt of the cost cutting. But unease is growing within the ranks. And passengers have noticed. For instance, some of the so-called older carriers now require gate agents to clean the planes as well as check people in. So some passengers have found themselves without a customer-service agent to talk to until just before the plane leaves. Pilots find themselves stuck at the gate because their crew of. flight attendants has already worked as long as the FAA would allow them to. "They’ve cut employees to such a degree that they don’t have enough employees to do the job and serve the customers properly," says one pilot.
The major airlines contend that’s not the case at all. Jeff Green, a spokesman for United Airlines, says the major carriers have shrunk significantly since 9/11. While there are far fewer employees, the airline also has far fewer flights. He also notes that United has had its best on-time performance in the past two years and that fraternal gauges of customer satisfaction are up. "What our employees are going through is not having an effect on our customer service," says Mr. Green. Employees on the front line tell a different story. "They’re just closing the doors and releasing the brake so they can report an on time departure, when in reality they may still be loading cargo for 30 minutes."
Aviation experts contend that if that’s the case, the major airlines may find even more challenges ahead. As their fare structures and prices come closer to those of the successful low-cost carriers, customer service will become even more crucial in determining which airlines succeed. "The way you’re treated on the plane speaks a lot as to whether you’ll fly that airline again," says Helane Becket, an airline analyst. "It’s not the be-all and end-all. It’s not going to put an airline out of business. But it’s not going to help it a lot either if they’re already in trouble."
A:Christmas baggage meltdown. B:the sharp reduction of flights. C:airline companies' bankruptcy. D:the interruption of passenger flow.
Americans are now flying the crowded, cranky skies. Flight delays in January were the worst for that month since 1999. Weather is always the primary cause of delays. Add to that the US Airways Christmas baggage meltdown and Comair’s computer failure, the combination of which left hundreds of thousands of fliers stranded at airports.
But airline employees see a deeper reason for both the increase in delays and passenger complaints: a demoralized and frustrated workforce that’s being asked to do more even as it’s getting paid lass.
The airlines and unions are quick to praise their workers for rising to the challenge during these very difficult times, as well as for carrying the brunt of the cost cutting. But unease is growing within the ranks. And passengers have noticed. For instance, some of the so-called older carriers now require gate agents to clean the planes as well as check people in. So some passengers have found themselves without a customer-service agent to talk to until just before the plane leaves. Pilots find themselves stuck at the gate because their Crew of flight attendants has already worked as long as the FAA would allow them to. "They’ve cut employees to such a degree that they don’t have enough employees to do the job and serve the customers properly," says one pilot.
The major airlines contend that’s not the case at all. Jeff Green, a spokesman for United Airlines, says the major carriers have shrunk significantly since 9/11. While there are far fewer employees, the airline also has far fewer flights. He also notes that United has had its best on-time performance in the past two years and that internal gauges of customer satisfaction are up. "What our employees are going through is not having an effect on our customer service," says Mr. Green. Employees on the front line tell a different story. "They’re just closing the doors and releasing the brake so they can report an on- time departure, when in reality they may still be loading cargo for 30 minutes."
Aviation experts contend that if that’s the case, the major airlines may find even more challenges ahead. As their fare structures and prices come closer to those of the successful low-cost carriers, customer service will become even more crucial in determining which airlines succeed. "The way you’re treated on the plane speaks a lot as to whether you’ll fly that airline again," says Helane Becker, an airline analyst. "It’s not the be-all and end-all. It’s not going to put an airline out of business. But it’s not going to help it a lot either if they’re already in trouble./
A:Christmas baggage meltdown. B:the sharp reduction of flights. C:airline companies’ bankruptcy. D:the interruption of passenger flow.
Americans are now flying the crowded, cranky skies. Flight delays in January were the worst for that month since 1999. Weather is always the primary cause of delays. Add to that the US Airways Christmas baggage meltdown and Comair’s computer failure, the combination of which left hundreds of thousands of fliers stranded at airports.
But airline employees see a deeper reason for both the increase in delays and passenger complaints: a demoralized and frustrated workforce that’s being asked to do more even as it’s getting paid lass.
The airlines and unions are quick to praise their workers for rising to the challenge during these very difficult times, as well as for carrying the brunt of the cost cutting. But unease is growing within the ranks. And passengers have noticed. For instance, some of the so-called older carriers now require gate agents to clean the planes as well as check people in. So some passengers have found themselves without a customer-service agent to talk to until just before the plane leaves. Pilots find themselves stuck at the gate because their Crew of flight attendants has already worked as long as the FAA would allow them to. "They’ve cut employees to such a degree that they don’t have enough employees to do the job and serve the customers properly," says one pilot.
The major airlines contend that’s not the case at all. Jeff Green, a spokesman for United Airlines, says the major carriers have shrunk significantly since 9/11. While there are far fewer employees, the airline also has far fewer flights. He also notes that United has had its best on-time performance in the past two years and that internal gauges of customer satisfaction are up. "What our employees are going through is not having an effect on our customer service," says Mr. Green. Employees on the front line tell a different story. "They’re just closing the doors and releasing the brake so they can report an on- time departure, when in reality they may still be loading cargo for 30 minutes."
Aviation experts contend that if that’s the case, the major airlines may find even more challenges ahead. As their fare structures and prices come closer to those of the successful low-cost carriers, customer service will become even more crucial in determining which airlines succeed. "The way you’re treated on the plane speaks a lot as to whether you’ll fly that airline again," says Helane Becker, an airline analyst. "It’s not the be-all and end-all. It’s not going to put an airline out of business. But it’s not going to help it a lot either if they’re already in trouble."
A:Christmas baggage meltdown. B:the sharp reduction of flights. C:airline companies’ bankruptcy. D:the interruption of passenger flow.
Passage Four
Luggage
You may take one item of hand baggage with you on the coach. Suitcases, etc. must be deposited in the van which will follow the coach at all times. Inflammable materials explosives and weapons (including scissors and pocket knives) may not be taken with you either in the hand baggage or other baggage.
Accommodation
Hotel rooms are distributed on a double-room basis. If you prefer a single room, please let us know one week before the departure date. There is a 30 % surcharge for a single room. Please keep in mind that single rooms are not always available.
Special requirements
If you require a special diet, please notify us at the time of booking, submitting a writ- ten copy of your dietary requirements. There may be an extra charge for special meals ingredients. Vegetarian dishes are available at all the hotels and restaurants we visit at the same price as regular dishes, so advance notice is not required.
Travelers with small children, who desire special hotel services such as baby-sitting, should also inform us at the time of booking.
Entertainment
Amazing Tours arranges a program of evening entertainment, which consists of movies and lectures, the cost of which is included in the price of the trip. Visits to art galleries, museums, etc. are also arranged during the day, subject to a minimum of five people wishing to make such visits. However, for these visits, the individual traveler is responsible for the cost of entrance tickets.
The hotels also offer evening entertainment, such as stage shows, discos, folk dancing, etc. The price is fixed by the hotel, and must be paid by the traveler if he or she wishes to participate.
Emergencies
Every client of Amazing Tours Ltd is fully insured in case of accidents occurring on the bus or in the hotels. However, it is the individual traveler’s responsibility to provide him- self or herself with insurance to cover theft and medical emergencies.
If you need to take special medicine, please bring a supply with you, as the countries we visit have only basic medical services.
A:you must deposit them with the tour guide B:you must keep them in your hand baggage C:you must keep them in the van luggage D:you must leave them behind
A:you must deposit them with the tour guide B:you must keep them in your hand baggage C:you must keep them in the van luggage D:you must leave them behind
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