11185呼叫中心业务包括信息咨询类业务、查询类业务、业务受理、（）、邮政延伸服务。

邮政11185客户服务中心逐步建设成为（）的信息服务平台。

A:统一服务标准 B:统一管理 C:统一接入号码 D:统一形象标识

11185呼叫中心业务包括（）、邮政延伸服务。

A:信息咨询类业务 B:查询类业务 C:业务受理 D:投诉与建议

(三级)简述“11185”客户服务的特点和服务内容。

11185呼叫中心采用纵向调度，横向协调的运行机制。

上海世博会的热线电话号码为（）。

A:962020 B:962010 C:11185

Xiao Shenyang will present a comedy in mid-May. You’ll enjoy erren zhuan, a local folk dance from Northeast China. Time: 8:00 p.m. May 10 Tickets: 280—800 yuan Venue: Shenzhen Sports Center Booking: 11185 Rubina Ali, the young actress who played Lakita in Slumdog Millionaire(《贫民窟的百万富翁》), is performing in a musical named "Sleeping Beauty". Time: 7:30 p.m. June 1 Tickets: 280 yuan Venue: Shenzhen Poly Center Booking : 86371698 Liu Qian, a well-known magician (魔术师) from Taiwan, is performing wonderful magic tricks. Time: 3:00 p.m. June 20 Tickets: 500 yuan (5% off if you buy online) Venue: Shenzhen Children’s Palace Booking: 89812344 Britain singing sensation Susan Boyle is coming! You may enjoy her angelic voice in her concert. Time: 8:00 p.m. July 25 Tickets: 380—700 yuan Venue: Shenzhen Grand Theater Booking: 82337625 According to the advertisement, you can dial （）to book a concert ticket.

A:82337625 B:86371698 C:89812344 D:11185

Xiao Shenyang will present a comedy in mid-May. You’ll enjoy erren zhuan, a local folk dance from Northeast China. Time: 8:00 p.m. May 10 Tickets: 280—800 yuan Venue: Shenzhen Sports Center Booking: 11185 Rubina Ali, the young actress who played Lakita in Slumdog Millionaire(《贫民窟的百万富翁》), is performing in a musical named "Sleeping Beauty". Time: 7:30 p.m. June 1 Tickets: 280 yuan Venue: Shenzhen Poly Center Booking : 86371698 Liu Qian, a well-known magician (魔术师) from Taiwan, is performing wonderful magic tricks. Time: 3:00 p.m. June 20 Tickets: 500 yuan (5% off if you buy online) Venue: Shenzhen Children’s Palace Booking: 89812344 Britain singing sensation Susan Boyle is coming! You may enjoy her angelic voice in her concert. Time: 8:00 p.m. July 25 Tickets: 380—700 yuan Venue: Shenzhen Grand Theater Booking: 82337625 According to the advertisement, you can dial （）to book a concert ticket.

A:82337625 B:86371698 C:89812344 D:11185

Xiao Shenyang will present a comedy in mid-May. You’ll enjoy erren zhuan, a local folk dance from Northeast China. Time: 8:00 p.m. May 10 Tickets: 280—800 yuan Venue: Shenzhen Sports Center Booking: 11185 Rubina Ali, the young actress who played Lakita in Slumdog Millionaire(《贫民窟的百万富翁》), is performing in a musical named "Sleeping Beauty". Time: 7:30 p.m. June 1 Tickets: 280 yuan Venue: Shenzhen Poly Center Booking : 86371698 Liu Qian, a well-known magician (魔术师) from Taiwan, is performing wonderful magic tricks. Time: 3:00 p.m. June 20 Tickets: 500 yuan (5% off if you buy online) Venue: Shenzhen Children’s Palace Booking: 89812344 Britain singing sensation Susan Boyle is coming! You may enjoy her angelic voice in her concert. Time: 8:00 p.m. July 25 Tickets: 380—700 yuan Venue: Shenzhen Grand Theater Booking: 82337625 According to the advertisement, you can dial （）to book a concert ticket.

A:82337625 B:86371698 C:89812344 D:11185