Logistics System A logistics system consists of different functions and activities,such as the following: 1.Customer service is a core function in the logistics process.Each business entity should have a customer service department to handle complaints,special orders,loss and damage claims,returns,bills problem,and etc．This function becomes crucial because any dissatisfaction can lead to failure to retain customers. 2.Inventory management is to maintain the stock of raw materials and half-finished products.In order to satisfy the customers＇demand and minimize costs,a company should establish an optimal level of inventory to meet the market demand that exceeds our expecta-tions,and at the same time,minimize your inventory holding costs and inventory write-down costs. 3.Transportation has taken a great role in many logistics systems for two reasons.First of all,globalization and importing-exporting activities make most products necessary to be transferred from one country to another.Secondly,information revolution has propelled the manufacturing process and consumer behaviors to be changed drastically.Traditional trans-portation methods need to be upgraded to accommodate modern transportation demand,therefore,containerization and usage of information sharing system emerge. 4.Storage is needed to manage the materials and store ready-for-market products in warehouses.There is new technology applied in the storage,for example,automatic ware-house.Old-fashioned warehouse has become the distribution center where container trucks deliver and pick up the goods. 5.Information system links all logistics processes and integrates all information to en-sure all the handling of large quantity of goods are delivered in an efficient,cost-effective and accurate manner. Questions:

Why is customer service an important element?( )

A:To retain and keep customers. B:To gather information about competitors. C:To develop new market. D:To strengthen business partner relationships.

Transportation Decision Transportation decision consists of the following parts: 1.Selection of the mode is determined by the consideration of distance,cargo weights,linkage,timing and other requirements.Generally speaking,rail has high fixed cost and the relatively low variable cost.It can move heavy,large quantity of cargo in the long distance.But,rail is disadvantaged because of the longer transit time and less frequent service than motor. Motor carriers such as truck companies offer door-to-door service,that is,the cargo can be shipped from the shipper＇swarehouse to the consignee＇s.Trucking fixed cost is the lowest of any carrier,because the equipment is fairly cheap and the motor carriers do not have to invest in the roads on which they run their operations.However,their variable costs are very high.Its expenses include two major components:firstly,the pick-up and delivery costs;secondly,there are gas or fuel costs,labor expenses and toll roads fees to be paid to highway and toll road operators Therefore,motor transport is good for cargo with small quantity to be shipped within short distances. Water is the predominant choice of transportation as it has the capacity to take greatest quantity,travel longest distance with lowest cost.Transport by sea accounts for 80% of in-ternational trade.The major expenses for water are expenses associated with investment and maintenance of the ships and terminals.For example,a 100000-ton container ship costs US$ 200 million.Terminal associated costs include harbor fees and the cost for loading and unloading the goods. Transport by air has the highest cost but it is fast with the lowest ratio of loss and dam-age.If you need to deliver an urgent order,there is little choice but by air. 2.Transport service provider is selected for its experiences,equipment,services and prices.Competitive in the transport industry usually drives the prices down and motivates for better services.A company also chooses its transport service provider because of its long-standing business relationship with certain shipping companies. 3.The alternative routing and scheduling is specific for motor only because railway and water have strict route and timetable.Motor has special advantage in terms of flexibility.It has the ability to load goods at greater frequency,travel through different routes and making deliveries to different loca-tions.Questions:

How is a transportation service provider selected?( )

A:By supplier. B:Referral. C:Customer demands. D:Experiences and equipments.

某市卫生监督所对曙光小学进行物质环境检查，该校为学生配备的桌椅为升降式。抽查5年级1班10名学生，结果如下：（单位cm）

但是对于身高140cm以上者桌椅高差应加

A:0.5～1cm B:1～2.5cm C:2.5～4cm D:4～4.5cm E:5～6cm

以下不是RANAP SERVICE的是（）

A:General control services B:Notification services C:Dedicate dcontrol services D:Connectionless data transfer service

科视放映机的“service”用户登陆密码是（）

A:22726 B:257910 C:admin D:service

Room service is（）in the room.

A:to serve meals B:to do service C:to clean up D:to take care of guests

Are burgers and fries a product of the profound social changes of the past 50 years, or were they to a large extent responsible for them The author of this diatribe against multinational restaurant brands opts for the latter explanation. "There is nothing inevitable about the fast food nation that surrounds us," he concludes. "The triumph of McDonald’s and its imitators was by no means pre-ordained." But it happened nevertheless and. in his view, it is to be blamed for many of the evils of modem America and their global spread. The emergence of the corporate colossus, followed inexorably by its deionization, is a familiar pattern in American business history.
The modem phenomenon of fast food originated in California just before the Second World War. Its first manifestation was kerb service, with meals delivered to motorists by handsome young carhops. Richard and Maurice McDonald. who ran a drive-in burger bar in San Bernardino near Los Angeles, became tired of having constantly to replace their carhops and wash up crockery and dishes. In 1948 they decided to make customers serve themselves, while restricting the menu to items that could be prepared by unskilled cooks and eaten without plates, knives or forks.
The McDonald brothers were soon bought out by the entrepreneurial Ray Kroc, who franchised their name and techniques so successfully that there is now scarcely a comer of the world that is free from their trademark golden arches, invariably spawning a cluster of rival chains selling hamburgers, pizzas, or fried chicken, handed out by smiling teenagers willing to accept minimal pay. They are cheap, cheerful, popular, and children love them. So just what is Mr. Schlosser’s beef Apart from his nutritional reservations—too much fat, salt and sugar—he proves how. as the chains expanded, they were able to dictate terms to the suppliers of potatoes and ground beef, their staple ingredients. This caused an upheaval in agribusiness, as a few large suppliers quickly forced less efficient producers out of the market. The drive to keep down costs and increase the speed of production led to the employment of cheap unskilled labor and. to the widespread toleration of dangerous and unhygienic practices among growers and processors, which regulatory bodies have failed to police.
Mr. Schlosser, who is a skillful and persuasive investigative reporter, sees all this as a damaging corruption of the free market. He is especially angered by promotional techniques aimed at impressionable children. A 1997 giveaway of Teenie Beanie Babies increased the sale of McDonalds’ Happy Meals from 10m a week to 10rn a day. And a survey found that 96% of American schoolchildren could identify Ronald McDonald, the chain’s mascot. Only Santa Claus scored higher.

A:restaurants’ service B:motor service C:family service D:roadside service

Are burgers and fries a product of the profound social changes of the past 50 years, or were they to a large extent responsible for them The author of this diatribe against multinational restaurant brands opts for the latter explanation. "There is nothing inevitable about the fast food nation that surrounds us," he concludes. "The triumph of McDonald’s and its imitators was by no means pre-ordained." But it happened nevertheless and. in his view, it is to be blamed for many of the evils of modem America and their global spread. The emergence of the corporate colossus, followed inexorably by its deionization, is a familiar pattern in American business history.
The modem phenomenon of fast food originated in California just before the Second World War. Its first manifestation was kerb service, with meals delivered to motorists by handsome young carhops. Richard and Maurice McDonald. who ran a drive-in burger bar in San Bernardino near Los Angeles, became tired of having constantly to replace their carhops and wash up crockery and dishes. In 1948 they decided to make customers serve themselves, while restricting the menu to items that could be prepared by unskilled cooks and eaten without plates, knives or forks.
The McDonald brothers were soon bought out by the entrepreneurial Ray Kroc, who franchised their name and techniques so successfully that there is now scarcely a comer of the world that is free from their trademark golden arches, invariably spawning a cluster of rival chains selling hamburgers, pizzas, or fried chicken, handed out by smiling teenagers willing to accept minimal pay. They are cheap, cheerful, popular, and children love them. So just what is Mr. Schlosser’s beef Apart from his nutritional reservations—too much fat, salt and sugar—he proves how. as the chains expanded, they were able to dictate terms to the suppliers of potatoes and ground beef, their staple ingredients. This caused an upheaval in agribusiness, as a few large suppliers quickly forced less efficient producers out of the market. The drive to keep down costs and increase the speed of production led to the employment of cheap unskilled labor and. to the widespread toleration of dangerous and unhygienic practices among growers and processors, which regulatory bodies have failed to police.
Mr. Schlosser, who is a skillful and persuasive investigative reporter, sees all this as a damaging corruption of the free market. He is especially angered by promotional techniques aimed at impressionable children. A 1997 giveaway of Teenie Beanie Babies increased the sale of McDonalds’ Happy Meals from 10m a week to 10rn a day. And a survey found that 96% of American schoolchildren could identify Ronald McDonald, the chain’s mascot. Only Santa Claus scored higher.
The word "kerb service"(Line 2, Par

A:A．2) equates to______. restaurants’ service motor service family service roadside service

A regular service between fixed sea ports is（ ）.

A:tramp service B:liner service C:door to door service D:forwarding service