单项选择
单项选择
杜某，男，4岁，乳牙
。乳磨牙近中关系，前牙反，下颌前伸，位置前移。
如果设计上颌垫活动矫治器矫治，垫的高度应使前牙打开
A:0mm B:0．5～1mm C:1～2mm D:2～3mm E:3～4mm
杜某，男，4岁，乳牙。乳磨牙近中关系，前牙反，下颌前伸，位置前移。
反解除后，双侧垫每次应磨除
A:0．5mm以内 B:0．5～1．0mm C:0～2．0mm D:1／3 E:1／2
When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty(保单), or any other helpful records at the store of purchase. If this action does not work, there are various means that may be used to gain satisfaction.
A simple and common method is to complain directly to the store manager. Generally, the "higher up" the consumer takes his complaint, the faster he can expect it to be settled In such a ease, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, and especial ly when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if I a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumers’ rights.
A:saying firmly that the item is of poor quality B:showing the faulty item to the manufacturer C:asking politely to change the item D:explaining exactly what is wrong with the item
Passage 4
| When a consumer finds that an item she
or he bought is faulty or in some way does not live up to the manufacturer’s
claim for it, the first step is to present the warranty, or any other records
which might help at the store of purchase. In most cases, this action will
produce results. However, if it does not there are various means the consumer
may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer’s favor, assuming, he or she has a just claim. Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought, if this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers rights. |
A:showing the faulty item to the manufacturer B:explaining exactly what is wrong with the item C:saying firmly that the item is of poor quality D:asking politely to change the item
Passage 4
| When a consumer finds that an item she
or he bought is faulty or in some way does not live up to the manufacturer’s
claim for it, the first step is to present the warranty, or any other records
which might help at the store of purchase. In most cases, this action will
produce results. However, if it does not there are various means the consumer
may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer’s favor, assuming, he or she has a just claim. Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought, if this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers rights. |
A:how to settle a consumer’s complaint about a faulty item B:how to make an effective complaint about a faulty item C:how to avoid buying a faulty item D:how to deal with complaints from customers
表示窗体集合中的第一个窗体对象的是( )。
A:Forms．Item(0) B:Item(0) C:Forms．Item(1) D:Item(1)
表示报表集合中的第一个报表对象的是( )。
A:Reports．Item(0) B:Item(0) C:Reports．Item(1) D:Item(1)
在窗体上画一个列表框和一个命令按钮，其名称分别为List1和Command1，然后编写如下事件过程：
Private Sub Form_Load0
List1.AddItem"Item 1"
List1.AddItem"Item 2"
Lis1.AddItem"Irem 3"
End Sub
Private Sub Command1_Click（ ）
List1.List(List1.ListCount)="AAAA"
End Sub
程序运行后，单击命令按钮，其结果为( )。
A:把字符串“AAAA”添加到列表框中，但位置不能确定 B:把字符串“AAAA”添加到列表框的最后(即“Item 3”的后面) C:把列表框中原有的最后一项改为“AAAA” D:把字符串“AAAA”插入到列表框的最前面(即“Item 1”的前面)
在窗体上画一个列表框和一个命令按钮，其名称分别为List1和Command1，然后编写如下事件过程： Private Sub Form_Load0 List1.AddItem"Item 1" List1.AddItem"Item 2" Lis1.AddItem"Irem 3" End Sub Private Sub Command1_Click（ ） List1.List(List1.ListCount)="AAAA" End Sub 程序运行后，单击命令按钮，其结果为( )。
A:把字符串“AAAA”添加到列表框中，但位置不能确定 B:把字符串“AAAA”添加到列表框的最后(即“Item 3”的后面) C:把列表框中原有的最后一项改为“AAAA” D:把字符串“AAAA”插入到列表框的最前面(即“Item 1”的前面)
